Refund policy

Returns

We want you to be completely satisfied with your purchase from Origyn.  Knowing that reverse logistics is environmentally costly, we ask that you consider your returns request carefully.

If there is a manufacturers defect with your purchase, please contact our customer service team within 7 days of receiving your order. They will guide you through the process and provide you with a return authorization number.

To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Once we receive the returned item, our team will inspect it to ensure that it meets our return policy criteria.

If the return is approved, we will issue a refund to your original payment method or provide you with store credit, depending on your preference. Please note that shipping fees are non-refundable and a restocking fee of 20% will apply.

It is important to note that discounted, personalized, or customized items are not eligible for returns.

For more information about our shipping and returns policy, please contact our customer service team.